Returns
Here at Wested Leather Co we understand that you may have a lot of questions about shipping, production etc.
This section should help you answer all those queries.
We understand that shopping online is difficult and sometimes things go wrong or don't fit properly, hopefully we can help you find a solution to any issues like that, if you're still left confused please email wested@wested.com
Please make sure all returned items are returned to us in the original packaging and that all jackets are not crushed / rolled into a bag as this causes irreversible damage to the jackets and we will not accept damaged jackets back and a charge may be applied to the refund if this is the case.
Any Custom-Made Jackets or X Custom Jackets purchased or ordered with a back or sleeve length of 23.5" or shorter are non-returnable & non-refundable and do not qualify for the 50% remake as we are unable to sell these short jackets on.
All X-Custom Made, Sale, and Clearance Items are Non-Returnable and Non-refundable along with any jacket with a back or sleeve length of 23.5" or less.
All items needs to be posted back to the address below via a carrier of your choice and will be sorted out once we get the returned items back.
Any items that are returned and exchanged are then non-returnable and non-refundable.
Return Address:
Wested Leather Co Ltd
The Barn
Wested Lane
Swanley
Kent
BR88EF
ENGLAND
Email: wested@wested.com
Tel: +44 01322 660654
All items except Custom Made Jackets, Personalised or Sale items can be returned unless marked as Non-Returnable when ordering.
We do NOT refund postage and we do not accept any Import Duties, Vat, Tax or any other Fees and these will need to be paid by the customer or the parcel will be refused, all return postage costs are to be paid by the customer.
If Wested Leather Co Ltd does incur any charges related to your Return these will be deducted from any refund that you are due before the refund is processed.
Custom Made Jackets Are Non Refundable and Non Returnable as they have been made to your order for you.
If Wested Leather agree to a custom sized / made to measure item being returned, they are subject to a 50% charge from the original price, for example, if you paid £100 for a custom jacket we would charge you £50 for a remake plus shipping after you have returned your original jacket in an un-worn condition to us at your own cost, We do not pay the cost of the return postage.
If you have had made any variations apart from from the standard options available i.e. different pockets added or quilted linings then the jackets are non-refundable and non-returnable as they are not a standard jacket and have been made and modified explicitly for you and so we can't sell them on.
UK Customers have 14 days to return an item for refund from date of delivery.
Overseas Customers have 30 days to return an item for refund from date of delivery.
If you need to discuss a custom-made jacket, please contact wested@wested.com to discuss any possible remake options.
If you have ordered a stock item, please fill out the return form that comes with the package and send the item back for a refund.
We ask that customers pays the return postage on any orders made.
Any returns received after the times stated above will be refused by Wested Leather Co Ltd.
For overseas customers ONLY - please follow the below instructions to avoid any postal delays:
1. Parcel must be BOLDLY marked JACKET FOR REFUND or REPAIR Etc and tick the RETURNED GOODS box on the customs declaration, otherwise it will be treated as an import and incur charges and taxes which we will not accept or pay and the parcel will be refused.
2. Please ensure you mark the product as the correct value and state the items origin is from the UNITED KINGDOM
3. PAY the postage and any duties or fees that need to be paid we will not except the charges. DO NOT use FEDEX as they charge a handling fee in the UK and we will not pay this and the parcel will be refused, any charges from FEDEX will be deducted from your refund.
4. Refunds will be given when items received back at the shop and have been checked over - this can take 2-3 days after delivery.
Exchanges
We do not Exchange items, but standard items can be returned for a refund and you can then place a new order for the correct size etc, these will be shipped straight out if in stock. This is unfortunately due to shipping costs being too high for exchanges and all return postage costs are to be paid by the customer.
Please note that this is the policy for ANY STANDARD ITEM NOT CUSTOM MADE if you are returning multiple items it is best to contact wested@wested.com first, all return postage costs are to be paid for by the customer.
For overseas customers ONLY - please follow the below instructions to avoid any postal delays:
1. Parcel must be BOLDLY marked JACKET FOR REFUND OR REPAIR ETC and tick the RETURNED GOODS box on the customs declaration, otherwise it will be treated as an import and incur charges.
2. Please ensure you mark the product at the correct value, pay any duties or fees that are due and state the items origin is from the UNITED KINGDOM
3. PAY the postage, we will not except any charges. DO NOT use FEDEX as they charge a handling fee in the UK and we will not pay this and the parcel will be refused, any charges from FEDEX will be deducted from your refund.
All packages sent by Wested Leather MUST be signed for so please ensure someone is available and keep an eye on your tracking number - you will be sent tracking number by us and by the courier company that is delivering your parcel. All of our couriers try to deliver the package three times after which they will return it to us.
Please note overseas shipments may be charged a custom fee, import duty or Vat or any other fees on delivery and this down to the customer to pay as this is not included in the shipping costs and Wested Leather Co Ltd are not liable for these or any other costs.
Wested Leather cannot discuss import duties or any other charges for your country as these change in every country and are out of our control.
Shipping Information
All stock items that are in stock will be shipped out as soon as possible from receiving the order at the shop.
We do not offer any Guaranteed next day services for shipments.
Sometimes items are out of stock even when showing in stock as we have a huge turnover of orders and we have to have them made for you, this will delay the delivery process whilst the items are being made and they can take the same time as custom made items being anywhere from 14 - 28 working days before the items will be dispatched.
Custom-made items and any variation items will take up to 28 working days to be made and received back at the shop before they are dispatched out to the customer.
Time scales can vary in busy periods and should your order take longer than 28 working days then we will notify you by email and advise the soonest delivery date.
Items are sent out with DHL or APC Overnight and you will always be emailed a tracking number once items are dispatched.
We have to point out that APC Overnight is the name of the Company and does not constitute to meaning the items will be delivered overnight on a next day basis as this is not the case with items that are out of stock, custom made, and any other alterations to items.
Items sent out on a Friday with APC Overnight will not be delivered over the weekend and will be delivered on the following Monday.
Cut off time is 1pm and any orders after this time will be processed on the next working day, orders placed on a Friday after this time will be sent out on Monday.
Delivery does not cover any extra charges such as local taxes, Vat, Import or Custom charges. Unfortunately, these charges change per address making it impossible to add them to the price.
We try to keep our postage as low as possible to enable an overall lower price for our customers.
All parcels sent from Wested Leather Co Ltd are tracked and insured to ensure the safety of your goods.
Since the Covid-19 Outbreak all Delivery companies now state that a photo of the package or gps coordinates is Proof of Delivery, if any duties or taxes are required to be paid on your shipment then the carrier company will contact you and these are down to the customer to pay and are Not included in our costs.
You will be contacted by the delivery company should anything be due on your delivery and you will be able to pay this direct to the delivery company who will pay the fees on your behalf. If they do not get a reply from your email address or phone number they will hold the shipment for so long depending on there individual policies and after this time if you do not contact them they may dispose of your shipment and then this will be down to you as we would have fulfilled our part of the contract.
If you need any other information then please feel free to email the shop on wested@wested.com so we can see if we can help you further.